What is an ITSM Tool?
An IT Service Management (ITSM) tool is a software application that helps organizations manage the entire lifecycle of IT services. It provides a centralized platform for
Incident Management
Effectively log, track, and resolve IT incidents to minimize downtime and user impact.
Problem Management
Identify the root cause of incidents to prevent them from recurring.
Change Management
Plan, implement, and track changes to the IT infrastructure in a controlled manner.
Service Request Management
Fulfill user requests for access, support, and other IT services efficiently.
Asset Management
Maintain a comprehensive inventory of IT assets and track their lifecycle.
